Why we collect information about you
The Practice team caring for you keep records about your care and treatment. These help ensure that you receive the best possible care from us. Records may be written (manual) or held on computer (electronic)
These records are used to guide and administer the care you receive.
Access to Records
In accordance with the Data Protection Act 1998 patients can request access to their medical records. Please refer to the practice Information Access Request Policy. Requests should be made to the Practice Manager in writing, the relevant forms will then be forwarded for completion. You will be required to provide proof of identity and there will be a fee payable for this service.
Details of patient records will only be disclosed to authorised third parties if a signed consent form accompanies the request.
National Health Service Act 2006- Access to Records
The Practice supports the provision of information in line with the National Health Service Act 2006. The National Health Service Act 2006 provides the power to ensure that patient identifiable information needed to support essential NHS activity can be used without the consent of patients though stringent measures are in place to ensure that individual patients cannot be identified. The power can only be used to support medical purposes that are in the interests of patients or the wider public.
E.g. information can be provided by the practice to:
1. Support control of communicable diseases.
2. Support the National Programme for IT, consent is assumed, e.g. to refer electronically/electronic transfer of prescriptions etc and provide demographics to support this, unless the patient opts out of the programme.
3. Provide information to NHS researchers or database holders, usually anonymised.
4. To review and monitor the overall quality of care we provide to make sure ir is of the highest standard and to ensure that services can meet everyone’s needs in the future.
If you would like to know more about how we use your information you can speak to the Admin Services Manager or write to the Practice Manager.
Clinic sessions: Monday 1:00 pm to 2:30 pm, Thursday 9.30 am to 10.30 am and 1.00 pm to 2.00 pm
If you are pregnant, ask at reception to book with the midwife. She will monitor you through your pregnancy to detect any problems and be able to advise you and answer any questions you may have about pregnancy and childbirth.
The practice nurse can see you regularly to advise on inhaler technique, self monitoring of asthma, medication changes when necessary and general lifestyle improvements.
As part of the NHS breast screening programme, all women aged between 50 and 70 will be called for mammography (x-rays of breasts) every 3 years.
We have clinics for people who have experienced heart disease or stroke where you will regularly have your blood pressure and cholesterol checked, your medication reviewed and will be advised on lifestyle changes to help you try to prevent further illness.
All women aged 25-64 are invited for cervical screening. By having regular smears any changes that may occur in the cervix may be picked up early before they become cancerous. Our practice nurses carry out the smear tests.
Child development, surveillance and immunisations
Clinic session: Friday 12:15 pm. to 3:50 pm
This clinic aims to prevent complications of diabetes by regular monitoring of diabetic control, together with lifestyle advice. The clinic is run by the practice nurse however, patients also have annual eye and foot checks and may see the dietician for dietary advice where ncessary.
All doctors and practice nurses are able to offer dietary and lifestyle advice in a routine appointment, written information is also available.
DMARD Monitoring Service
If you are being prescribed disease modifying drugs, usually for arthritis, from your hospital consultant we are able to carry out your regular blood tests and arrange repeat prescriptions here.
You can see the practice nurse for emergency contraception or for monitoring and repeat prescriptions of pills and injections. All doctors are able to provide a confidential family planning service including emergency contraception, the contraceptive pill and injections. Coil fittings and the contraceptive implant can also be arranged.
All doctors and practice nurses can advise you on leading a healthier lifestyle and disease prevention. Just make an appointment in any routine surgery.
Untreated high blood pressure can increase the risk of heart attacks and strokes. Any doctor or nurse can check your blood pressure and if high arrange blood and urine tests and an ECG.
If you are suffering from any symptoms of urinary incontinence you should see a doctor who can advise you on possible treatments. If these do not help there is also a continence specialist nurse clinic that you can be referred to.
Each Autumn/Winter we run flu clinics. Anyone over 65, or suffering from a chronic disease at any age is at an increased risk from flu and should be vaccinated. Look out for the adverts when flu vaccines arrive.
We can remove small lumps and bumps. Make an appointment to see a doctor to discuss this.
New Patient Check
If you are registering as a new patient you can book an appointment with the Health Care Assistant for a new patient check, she will check your height, weight and blood pressure, ask about medical conditions and arrange any necessary blood tests. You need to bring a urine sample.
Over 75 Check
When you reach 75 you will be sent an appointment for a health check. This will involve a blood pressure and urine check, review of your medication and lifestyle advice. The aim is to keep you healthy for longer.
We have an in-house physiotherapy service, based at the Newsham Branch Surgery. If you have a musculoskeletal problem, you can ask for an appointment at reception without needing to see your doctor. They offer telephone and face to face appointments.
Private medical examinations for insurance purposes, need to be arranged by appointment. A fee will be charged as these do not come under NHS terms of service. Private forms can also be completed and signed and a fee will be charged.
Smoking Cessation Service
Our practise nurses are able to advise you on how to give up smoking, encourage and monitor you and also discuss and prescribe medical treatments to help. Ask at reception for an appointment.
We can advise you and arrange your travel vaccinations and medications. Patients need to complete a travel questionnaire and return it to the surgery at least 1 week before booking an appointment with the practice nurse and, allowing at least 6 weeks before travel. Some travel vaccinations and medications will also need to be paid for on private prescription. Please note this is not a priority service, priority is given to acute and chronic health needs. Information on other providers can be given to you.
Well Baby Clinic
Clinic sessions – Tuesday and Friday 9.30 am to 11.30 am (held in Health Education, Blyth Health Centre)
Well Man Clinic
If you are between 40-60 years of age you should consider seeing your doctor or practise nurse for a well man check. We will screen you for any existing illness and advise you on staying well in future. You will have your height and weight, blood pressure and cholesterol checked plus any additional tests depending on your symptoms, risk or family history.
Well Woman Clinic
You can make an appointment to discuss gynaecological problems, family planning, menopause issues or ask advice about smears or breast checks. We can also offer general health checks such as blood pressure checks and offer lifestyle advice.
Waterloo Medical Group prescribing policy
We in Northumberland subscribe to ‘generic’ prescribing. The Waterloo Medical Group is currently at 88% of our medications being prescribed generically and not the known brand. We strive to ensure all our patients have their needs met and the way we are able to do this by making sure we adopt a cost effective stance by not using the costly brand products.
It is not the policy of Waterloo Medical Group to prescribe Calpol (nor paracetamol suspension). This can be bought over the counter or you may be able to obtain this free using Pharmacy First, please see you local pharmacist for more information.
Named accountable GP for all patients
All patients at Waterloo Medical Group have a named GP who is responsible for patients overal care at the practice, patients can contact the practice if they wish to know who this is, and if they have a preference as to which GP that is, the practice will make reasonable efforts to accommodate this request.
The named accountable GP will take lead responsibility for coordination of all services required under the contract and ensure they are dlivered to each of their patients where required (based on the clinical judgement of the named accountable GP)