NHS 111 is the new telephone number you can be put through to if you ring the surgery outside normal hours, these calls are chargeable, you can dial 111 directly and these calls are free from both landlines and mobiles.
NHS 111 is the new telephone number to call when you need medical help fast but it’s not a life threatening emergency.
When to call 111
You should call 111 when:
- You think you need to go to A&E or to another NHS urgent care service
- Your GP surgery is closed and you need healthcare advice
- You don’t know who to call for medical help
When to call 999
Call 999 for life threatening emergencies such as
- Major accident or trauma
- Severe breathlessness
- Severe bleading
- Loss of consciousness
- Severe chest pain
During normal practice opening hours, the practice remains your first point of contact for all routine requests.
For more information about NHS 111, go to NHS choices at www.nhs.uk