Respect for Staff, Patients, Public and Premises
We expect patients to treat our staff and other members of the public courteously and we expect patients to be polite at all times. We also expect patients to treat our premises well. Where such expectations are not met issues will be addressed and patients may be asked to leave the Practice
The practice operates a zero tolerance policy with regard to violence, abuse or aggression. Any visitor to the surgery who is violent, abusive or threatening towards any member of staff, patient or other visitors will be asked to leave the premises or the police may be called. If the person is a patient of the practice this could result in removal from the practice list. The police will be called in the event of a refusal to leave.
Ensure your details are up to date including address and contact numbers so that we can contact you regarding your appointments or medical details and also to ensure hospital letters reach the right address. Help us to keep your medical data upto date by completing the health check questionnaire and returning it to the surgery on your next visit.
– Be patient and keep calls as brief as possible.
– Avoid peak times for routine matters.
– Be polite
– Attend punctually
– Cancel an appointment if you are unable to attend with as much notice as possible.
– Do not request an urgent appointment for routine matters.
Non-Attendance of Appointments
The practice has a policy and procedure for dealing with patients who do not attend their appointment. Missed appointments present a problem to the practice as the wasted appointments could have been used by another patient. The practice will follow up those patients and if you do not attend more than 3 booked appointments in 6 months this could result in removal from the practice list.
You must ensure you allow 48 hours or 2 full working days when ordering a repeat prescription.