NHS 111 is the new telephone number you can be put through to if you ...
15th April 2013 at 9:59 am
Waterloo Medical Group is a large 6 Partner practice with two surgeries; the larger Waterloo Medical Group surgery, with in the region of 11,000 patients is based in the purpose built health centre at the Community Hospital in Blyth, while the smaller branch surgery, with around 3,000 patients, is at Newsham. We welcome registrations from patients within our practice boundary to either surgery.
For information on common health questions, treatments, local services and healthy living you can visit NHS Choices at www.nhs.uk or click their logo.
For more health information from leaflets on lifestyle, disease and related topics to how to find a doctor, dentist etc visit their website at www.patient.co.uk or click their logo.
Please note we do not accept e-mail requests for appointments, medical advice or other services.
Patients can speak to a receptionist between 8.00 am and 6.30 pm in Blyth or between 9.00 am and 5.30 pm at Newsham. Patients are able to request a doctor to ring them back by contacting the surgery reception, the receptionist will take the details and a doctor will return the call as soon as is practicable that day.
You can book a face-to-face appointment with a doctor at;
Blyth Surgery – Monday to Friday between 8.00am and 6.30pm
Newsham Surgery – Monday to Friday between 9.00 am and 5.30 pm with a late night to 6.30 pm, usually on a Wednesday.
Saturday – for both Blyth and Newsham patients at the Blyth surgery – 8.00 am – 2.30 pm for pre booked appointments only. Access is only given to patients with an appointment.
At all times you should indicate the degree of urgency. It is expected that patients attend for appointments in good time. If you are unable to keep your appointment please inform reception as soon as possible.
Patients can express a preference of doctor and every effort will be made to allow patients to see their preferred doctor, although this may not always be possible. Opportunistic health checks will be made when appropriate to ensure the best health care is provided.
Over 16? Patients over 16 can now book appointments online. If you are not already registered for this service ask at reception.
Note – for emergencies dial 999
Visits are available for those who are housebound and are unable to leave their homes due their medical condition. For routine home visits please contact the practice before 10am or in an emergency, contact the practice and your request will be dealt with by a doctor at the earliest opportunity.
If your appointment is urgent we will try to ensure that you are seen the same day. This may involve a return telephone call from one of the doctors – sometimes referred to as “triage”
You only need a doctor’s note if you are unable to work and are ill for longer than seven calendar days. Your employer will provide you with an SC2 self-certificate form for shorter periods of illness.
Please be sure to contact the practice to check your results such as blood tests, urine tests, x-rays and ECGs. Receptionists can inform you of results (at the doctor’s discretion) but cannot discuss or interpret your results. To ensure confidentiality, we only release results to the patient, unless alternative arrangements have been agreed.
An out of hours service is not provided by the Practice. For an out of hours service, ring your practice telephone number and you will be directly connected to Northern Doctors or you can ring the Northern Doctors Out of Hours Service direct on 0300 123 4343 www.northern-doctors.org
There is a Primary Care Access Centre based within Wansbeck General Hospital, Ashington. This is a nurse-led centre that offers minor treatment services.
You must ensure you allow 48 hours or 2 full working days when ordering a repeat prescription, during normal surgery opening hours.
If ordering acute medication (items which require a doctor to authorise) please make sure you allow 72 hours or 3 full working days.
Requests can be made by telephone.
Blyth Surgery has a prescription line which is open Monday to Friday 9.00 am to 4.00 pm. This number is: 01670 353586
Prescriptions can also be ordered at reception or by sending a stamped addressed envelope.
Over 16? Patients over 16 can also order repeat medication online. If you are not already registered for this service ask at reception.